cancellation and refund

Effective Date: 15/07/2025

Order Cancellation: Orders once processed or shipped cannot be canceled.

Returns and Exchanges:
We accept returns or exchanges only if-

The item is damaged, defective, or incorrect.

You notify us within 2 days of delivery.

The item is unused, in its original packaging, and with all tags intact.

To initiate a return, contact us at [puberun.blackmarket] with your order number and photos (if applicable). We will guide you through the return process.

Refunds:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment.

Non-Refundable Items
Sale items

Gift cards

Innerwear or swimwear (due to hygiene reasons)

Note: Shipping charges are non-refundable.